Privacy Policy

Stellar Luxe is a brick-and-mortar home decor shop and vintage marketplace at 415 N Amboy Ave, Yacolt, WA 98675, and stellarluxe.com is our online store. This policy describes what information we collect when you use the site and how we use it.

Order information. When you place an order, our commerce platform, Shopify, collects the details needed to fulfill it — your name, email, shipping address, and payment information. Payments are processed securely by Shopify and its payment providers (all major credit cards, plus Shop Pay, PayPal, Google Pay, and Venmo); we never see or store your full card number.

Newsletter email. If you join our list, we store your email address so we can send you occasional updates. You can unsubscribe at any time using the link in any email, or by contacting us.

Bag data. A bag identifier is kept in your browser so your bag persists between visits. It contains no personal information.

Browsing and analytics data. We use analytics to understand how the site is used and to make shopping better. This includes the pages and products you view, searches, clicks and interactions (including session replays of how pages are used, with form fields masked), your approximate location derived from your IP address, device and browser information, and how you arrived at the site (for example, a referring site, ad, or campaign link). If you give us your email — by joining the newsletter, requesting a back-in-stock alert, or placing an order — we link it, along with your name and order history, to your visit so we can recognize you as one customer across visits and devices, understand what our customers love, and tailor what we offer and how we communicate with you.

Stellar is our AI shopping assistant, not a person, and it says so when you start. When you chat or talk with Stellar we save the conversation — what you asked, what Stellar showed you, and what you added to your bag — along with the page you started from and the kind of device you used. We do this so your conversation survives you moving around the site, so we can see where Stellar helped and where it fell short, and so we can learn what people are looking for, including things you asked for that we don't carry yet. That last one is how we decide what to stock next.

If you give Stellar your email — for a back-in-stock alert, a copy of your conversation, an order lookup, or to reach a person — we use it for that, and we keep it with your customer record the same way we keep the email you'd give us at checkout or for our newsletter. That lets us recognize you across visits and tailor what we offer and send you. You can opt out of marketing at any time using the unsubscribe link in any email, or by contacting us.

We keep conversations for 24 months, and then we delete them. You can ask us to delete yours sooner, or ask for a copy of it, by contacting us at shop@stellarluxe.com.

If you talk to Stellar by voice, we keep the written transcript of what was said. We do not keep a recording of your voice.

We use your information to fulfill and ship orders, respond to your questions, send you our newsletter if you opted in, measure and improve the store, and understand our customers — including purchase history and preferences — so we can serve them better. We do not sell or rent your personal information to anyone.

Your data is shared only with the services that make the store work: Shopify (checkout, orders, and customer records), PostHog (our analytics provider, which processes browsing and customer data on our behalf and on our instructions), our shipping carriers (to deliver your order), and our print partner (to produce printed-to-order apparel, which requires your shipping address). Each processes your data under its own privacy policy, and none of them may use it for their own purposes.

You can ask us at any time to see, correct, or delete the personal information we hold about you — including your analytics profile — or to opt out of analytics linked to your identity. Email shop@stellarluxe.com and we'll take care of it.

If we change how we handle your information, we'll update this page and the date above.